House Clearance Twickenham Service Terms and Conditions

These Terms and Conditions set out the basis on which House Clearance Twickenham provides house clearance and waste collection services to domestic and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions, which form the entire agreement between you and House Clearance Twickenham in relation to the services provided.

1. Definitions

1.1 In these Terms and Conditions, the following expressions shall have the meanings set out below:

a. Company means House Clearance Twickenham, the provider of house clearance and related waste collection services.

b. Customer means the individual, business, or organisation requesting and paying for the services.

c. Services means any house clearance, rubbish removal, waste collection, uplift, loading, transportation, recycling, or disposal work carried out by the Company.

d. Premises means the property or location where the Services are to be carried out.

e. Waste means any items, materials, or goods to be removed, collected, transported, or disposed of as part of the Services.

f. Contract means the agreement between the Customer and the Company incorporating these Terms and Conditions.

2. Scope of Services

2.1 The Company provides house clearance and waste collection services, including but not limited to removal of household items, furniture, appliances, garden waste, and general rubbish from domestic and commercial premises.

2.2 The extent of the Services will be as agreed with the Customer at the time of booking, based on the information provided by the Customer. Any additional work requested on the day of service is subject to the Companys agreement and may incur additional charges.

2.3 The Company reserves the right to refuse to remove or handle any items that it reasonably believes to be hazardous, illegal, excessively heavy, unsafe to move, or otherwise unsuitable for the Services offered.

3. Booking Process

3.1 Bookings can be made by telephone, email, or other communication methods made available by the Company.

3.2 At the time of booking, the Customer will be asked to provide accurate information regarding the type, quantity, and approximate volume or weight of Waste, access to the Premises, parking arrangements, floor level, and any other relevant details.

3.3 The Company may provide an estimated quotation based on the information supplied by the Customer. This estimate may be subject to change after a physical assessment of the Premises and Waste on the day of service.

3.4 The booking will be confirmed once the Customer has accepted the quotation provided and, where applicable, has paid any required deposit or call-out fee. Confirmation may be given verbally or in writing.

3.5 The Customer is responsible for ensuring they have the authority to instruct the Company to remove items from the Premises and that any necessary permissions from property owners, managing agents, or tenants have been obtained before the booking date.

4. Access and Parking

4.1 The Customer must ensure that the Company has safe, suitable, and reasonable access to the Premises at the agreed time and date.

4.2 The Customer is responsible for arranging any required parking permissions, permits, or loading bay access. Any parking charges, fines, or penalties incurred as a direct result of the services may be added to the Customer’s invoice.

4.3 If access is delayed or significantly restricted, the Company reserves the right to charge for waiting time, additional labour, or rearranged visits.

5. Pricing and Quotations

5.1 Prices are usually based on the volume, weight, and type of Waste to be collected, the time required onsite, labour involved, and disposal or recycling charges.

5.2 Any quotation provided prior to attendance is an estimate only and is subject to review once the team has inspected the Waste in person. If the actual volume, weight, or nature of Waste differs from that initially described, the price may be adjusted accordingly.

5.3 The Company will inform the Customer of any price changes before commencing work. If the Customer does not agree to the revised price, the Company reserves the right to cancel the service and may charge a call-out or cancellation fee to cover administration and travel costs.

5.4 All prices are given in pounds sterling and, unless expressly stated otherwise, are exclusive of any applicable taxes that may apply from time to time.

6. Payments

6.1 Payment is due on completion of the Services on the day of collection, unless otherwise agreed in writing prior to the service date.

6.2 The Company may accept payment by cash, bank transfer, card payment, or other payment methods advised at the time of booking.

6.3 For commercial Customers or larger clearances, the Company may require full or partial advance payment, a deposit, or written purchase order before confirming the booking.

6.4 Where credit terms are agreed in writing, invoices are payable within the timeframe stated on the invoice. If no period is stated, payment is due within 14 days of the invoice date.

6.5 If payment is not received by the due date, the Company reserves the right to charge interest on overdue sums and to recover any reasonable costs incurred in pursuing late payments.

7. Cancellations and Amendments

7.1 The Customer may cancel or amend a booking by providing notice to the Company by telephone or email.

7.2 Cancellations made more than 24 hours before the scheduled service time will usually not incur a cancellation fee. However, where the Company has incurred specific costs in preparation for the service, these may be charged to the Customer.

7.3 Cancellations made less than 24 hours before the scheduled service time may be subject to a cancellation fee, which may include any non-refundable disposal costs, staff allocation, and travel expenses incurred by the Company.

7.4 In the event that the Customer fails to provide access to the Premises or is not present at the agreed time where their presence is required, the Company may treat the booking as cancelled and charge a no-show or call-out fee.

7.5 The Company reserves the right to cancel or postpone the Services where it is unable to proceed due to circumstances beyond its reasonable control, including adverse weather conditions, vehicle breakdown, staff illness, or safety concerns. In such cases, the Company will seek to rearrange the service at a mutually convenient time.

8. Customer Obligations

8.1 The Customer must ensure that any items not intended for removal are clearly separated or identified from the Waste to be collected.

8.2 The Customer must remove or safeguard any valuable, personal, or sentimental items before the commencement of the Services. The Company cannot be held responsible for the removal of items inadvertently left in the area designated for clearance.

8.3 The Customer must disclose, at the time of booking and before the service starts, any Waste that may be hazardous, regulated, or subject to special handling requirements.

8.4 The Customer agrees not to include in the Waste any items or materials that are illegal to possess, transport, or dispose of.

9. Waste Regulations and Environmental Compliance

9.1 The Company operates in accordance with relevant UK waste management and environmental regulations. This includes compliance with duty of care requirements relating to the handling, transportation, and disposal of controlled waste.

9.2 Waste collected as part of the Services will be transported only to licensed or authorised waste transfer stations, recycling facilities, or disposal sites, as appropriate for the materials involved.

9.3 The Company aims to reuse and recycle as much Waste as reasonably practicable. However, no guarantee is given regarding the proportion of material that will be recycled or reused.

9.4 The Customer remains responsible for any Waste that is not collected, and for ensuring that any remaining waste at the Premises complies with local regulations and property requirements.

9.5 The Customer agrees to provide accurate information about the nature of the Waste. If the Company discovers hazardous or regulated Waste that was not previously disclosed, it may refuse to handle such items or charge additional fees for specialist handling and disposal.

10. Liability and Insurance

10.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company shall not be liable for any loss or damage arising from inaccurate or incomplete information provided by the Customer.

10.2 The Company shall not be liable for any indirect, consequential, or economic loss, including but not limited to loss of profit, loss of opportunity, or loss of use arising out of or in connection with the Services.

10.3 The Companys total liability for any claim arising out of the provision of the Services, whether in contract, tort, or otherwise, shall not exceed the amount paid or payable by the Customer for the specific service from which the claim arises.

10.4 The Customer acknowledges that during house clearance and waste collection, there is an inherent risk of minor damage, such as scuffs to walls or flooring, particularly in tight or restricted access areas. The Company will take reasonable care to avoid damage but shall not be liable for minor cosmetic damage considered reasonably incidental to the performance of the Services.

10.5 The Company is not responsible for any pre-existing damage, structural weaknesses, or defects at the Premises. The Customer must ensure that the Premises are in a suitable condition for the Services to be carried out safely.

10.6 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, or for any other liability which cannot legally be limited or excluded.

11. Customer Property and Title

11.1 By presenting items as Waste for collection, the Customer confirms that they have full authority to dispose of such items and that title to the Waste passes to the Company upon collection.

11.2 Once items have been removed by the Company as part of the Services, the Customer shall have no further claim to such items, whether they are recycled, disposed of, sold, or otherwise processed by the Company or its agents.

12. Health and Safety

12.1 The Company will conduct the Services in compliance with relevant health and safety laws and with regard to the safety of its staff, the Customer, and third parties.

12.2 If, in the opinion of the Company, carrying out the Services would pose a risk to health or safety, the Company may suspend or cancel the work until appropriate measures are taken or alternative arrangements are agreed.

12.3 The Customer must notify the Company of any health and safety risks at the Premises, such as structural hazards, contamination, or presence of sharp, dangerous, or unstable items.

13. Complaints

13.1 If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as reasonably possible, providing full details of the issue.

13.2 The Company will investigate complaints in a fair and timely manner and may request additional information or evidence to help resolve the matter.

13.3 Where a complaint is upheld, the Company may, at its discretion, offer a remedy such as partial refund, re-attendance, or another form of reasonable redress.

14. Data Protection

14.1 The Company may collect and hold personal data about Customers for the purposes of managing bookings, providing Services, processing payments, and fulfilling legal obligations.

14.2 The Company will handle personal data in accordance with applicable data protection laws and use it only for legitimate business purposes connected with the provision of Services.

15. Variations to Terms

15.1 The Company reserves the right to amend or update these Terms and Conditions from time to time. Any updated terms will apply to new bookings from the date of publication or notification.

15.2 Continued use of the Services following notice of any changes will be deemed acceptance of the revised Terms and Conditions.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

17. Severability

17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

18. Entire Agreement

18.1 These Terms and Conditions, together with any written quotation or confirmation provided by the Company, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understanding, arrangements, or representations.

18.2 No variation to these Terms and Conditions shall be binding unless agreed in writing by an authorised representative of the Company.